ViaLedger Admin & Bookkeeping

1. Who we are

ViaLedger Admin & Bookkeeping (General Partnership) ("ViaLedger", "we", "us") provides admin and bookkeeping support services.

Data controller: ViaLedger Admin & Bookkeeping (General Partnership). Partners: Michelle Godwin and Samantha Godwin.

Contact: hello@vialedger.co.uk

2. What personal data we collect

When you contact us or submit an enquiry, we may collect:

• Name, email address, phone number / WhatsApp
• Basic information about your needs (admin or bookkeeping support, business type, approximate volume)
• Any information you include in messages to us

Our website provider may also collect limited technical information (e.g., device, browser type, basic analytics) depending on your settings.

3. How we collect your data

We collect data when you:

• Submit an enquiry through our website form
• Email, call, or message us
• Use our website (basic logs/analytics if enabled)

4. Why we use your data

We use your data to:

• Respond to your enquiry and communicate with you
• Assess whether we can help and provide information or quotes
• Arrange a call or onboarding if you choose to proceed
• Maintain basic business records

5. Lawful basis (UK GDPR)

We process your personal data under:

• Legitimate interests — responding to enquiries and running the business
• Contract — if you become a client and we deliver services
• Legal obligation — record-keeping where required

6. Sharing your data

We do not sell your data. We may share it only where necessary with:

• Microsoft 365 (email hosting and communication)
• Our website hosting provider (GoDaddy)
• Our partners and authorised subcontractors (where used) to deliver services, under confidentiality obligations.
• Professional advisers (e.g., accountant/solicitor) where needed
• Authorities where required by law

7. International transfers

Some providers may process data outside the UK. Where this happens, appropriate safeguards (such as Standard Contractual Clauses) are used to protect your data.

8. How long we keep your data

• Enquiries: typically up to 12 months after last contact, unless you become a client.
• Client records (if you become a client): retained for legal and tax record-keeping purposes (often up to 6 years).

9. Your rights

You may have rights including access, correction, deletion (in certain cases), restriction, objection, and the right to complain to the ICO (Information Commissioner's Office).

10. Contact

For privacy queries or requests: hello@vialedger.co.uk